Terms & Conditions

Terms & conditions of sales:

Unless specified, all products are covered with a 12 month manufacturer's warranty if the damage is due to manufacturing defect. Warranty is not applied to commercial usage. This warranty does not cover normal wear and tear, damage arising from abnormal use or abuse and any indirect or consequential loss.

Upon receipt of full payment and the invoice, Trit House assumes that you have accepted our full terms and conditions.

Any reserved goods for period over 6 months are not refundable. If you change mind about your reserved goods, a store credit can be issued.



Trit House reserves the right changing product prices if it is mistakenly priced or stated.


Shipping Policy

All delivery costs quoted are based on ground floor/front door basis, unless stated otherwise. It is the buyers' responsibility to make arrangement to carry the item up stairs. Our courier company does not offer delivery to up stairs.

All deliveries will take place during normal business hours Monday -Friday 9am to 5pm

All deliveries contain valuable goods. Our couriers are contracted to produce proof of delivery. If you will not be home to accept delivery you may wish to arrange delivery to a neighbour or your office. If you are comfortable with having your order left at your front door, please indicate this in your extra delivery instructions. Please note that we take no responsibility for missing goods if you select this option.

It is the buyers' responsibility to ensure delivery address is correct at the time of dispatch. Re-direction fees may apply if goods have already been dispatched

For Non-bulky goods delivery, delivery courier courtesy call might not be available, as some of them are not issued company phone.

Trit House uses external freight services. It is the customers responsibility to track the delivery progress with the courier once items are despatched. We cannot guarantee a specific delivery date or time and take no responsibility with any delivery delay due to the couriers schedule.

Trit House reserves the right to revise the freight cost calculated by the system if there are any errors or if there was an increase in the freight costs by the courier companies.

Small Parcels will be delivered to the provided address and will require a signature on receipt. Where no one is home to sign for the parcel, a card will be left detailing the nearest exchange outlet where the parcel can be collected during business hours.

For more details about shipping and return, please refer to this page


Picking up order

Our warehouse is only open for public pick ups on an appointment basis during business hours (Monday to Friday).

Collection times are by appointment only and we require 48 hours notice. Please contact 03 9417 1183 and quote your order number.

Valid government issued ID (with matching address as per invoice) must be produced upon pick up if you opt to collect goods from our warehouse. If you cannot be present for pick up, or if you are sending a courier or third party to collect your order, you are required to scan and email your ID (with matching name and address as per invoice) to authorise the pickup. We reserve the right to withhold goods if we cannot perform a satisfactory identity check for security reasons.

As we are protecting credit cardholders and ourselves from recent fraudulent transactions in the market, we hope for your understanding in our effort to identify fraudsters in the market.

Valid ID will be: Australian drivers license, Passport, Medicare card.


7-days Money Back Guarantee - Refund Policy

If you are unhappy with the product (except for lighting, rugs, homewares or accessories) you are entitled to a refund providing that we are informed within 7 days of delivery. Goods must be returned or collected within 5 working days from the day you request for a return. All return costs will be at the buyers' expense. Therefore the refund will be given minus the total delivery and collection costs. All items must be in the original wrappings and not assembled or part assembled in any way. A 20% restocking fee applies if goods are not returned in original condition. Restocking fees also applies to assembly and rubbish removal services provided by the Company and its contractors.

Upon receipt of returned goods, we will inspect and the refund will be processed (if no problems) within 7 working days.


Custom Made and Made to order Items - Refund Policy

Buyer has the responsibilities to ensure all made to order and customised items are what they are after. We do not offer a refund for made to order and customised items due to change of mind.


Commercial and Trade order - Refund Policy

Cancellation of any commercial and trade orders will incur a 30% cancellation fees once order has been confirmed by the buyer.


Damaged Goods - Refund Policy

It is the buyers' responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.


24 hours notification for fragile items

We require damage notification within 24 hours of receipt of goods for fragile items. This includes all homewares, accessories, glass top furniture pieces, prints etc. For more information on what products are covered under this policy please contact our showroom staff.


Gift Voucher

All Trit House Gift Vouchers are redeemable for merchandise only and can be used in store or online. No exchangeable to cash. Gift voucher is not transferable. 


Warranty Terms & Conditions

Trit House warrants all goods, except for fragile items including homewares, accessories and all prints. Any defects must be reported within 24 hours of receipt of goods. We cover manufacturing defects i.e. material and workmanship for a 12 months period.

Warranty does not cover normal wear and tear, damage arising from abnormal use, no proper maintenance and modified goods. Pilling is natural and common on fabric, and it is not covered under warranty. Trit House has the discretion to obtain proof of purchase and any additional information to decide on warranty outcomes.

Upholstery warranty covers workmanship issue on stitching, excludes normal wear and tear, damage arising from abnormal use, no proper maintenance and colour fading from sunlight.

As the solid timbers in our range are natural products, they may expand and contract due to varying temperature and environmental conditions. This may cause a small hairline crack that will not affect its structural integrity. This is normal and not considered a fault or flaw, rather, it is a unique and beautiful characteristic.

Any item requiring replacement due to wear and tear will be at the purchaser’s expense.

Claims submitted after 48 hours of receipt of goods will be treated as warranty claims.

Any repair or replacement under this warranty is limited to the defective part only. Trit House reserves the right to determine whether a part has failed due to a defect or wear and tear and whether a component should be repaired or replaced. Freight, labour and other items are charged to the purchaser at standard.

This warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty. For the purposes of any protection from Trit House, all subsequent purchases acquire the furniture “as is”.


Reward points

Not in conjunction with any other offers. VIP points are strictly for online purchase only. In store/phone/mail orders are not eligible for VIP points. Reward points are only awarded to purchase value excluding tax, excluding freight cost, and excluding any other offer. Purchases that are reversed, refunded or charged back are also ineligible for points earn. You will not receive points for purchases made with your gift card. Trit House have the rights to amend reward points program when required.


Promotional Offer

Trit House have the rights to rescind, cancel, amend, extend or end any promotional offer before its concluded.

Not in conjunction with any other offers.

Online Promotions are not applicable for the trade customer.


Room Service Terms & Conditions

A fully redeemable prepayment of $300 per room is required. This is redeemable upon payment of specific package price. Trit House have the rights to give out, amend, retract or cancel a package price. Package prices are subject to a case-by-case assessment are and not to be used in conjunction with any other offer. Communication for Room-service are strictly via email only. Room service final recommendation will take about 5 working days to finalise.



Artist Prints are custom ordered, therefore once you have placed and confirmed your order they are non-refundable due to change of mind.



The voucher is intended for single use only and not for resale or redeem for cash.

The voucher can only be used online.

The voucher can only be used once per customer

If a voucher is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid.

Vouchers cannot be redeemed after the expiry date.

Trit House reserves the right to discontinue a coupon at any time.

Trit House reserves the right to amend or cancel this promotion before it ends

Voucher cannot be used in conjunction with any other offer.


Pre order

By placing a pre order, you understand that we only provide estimated delivery time frame. We cannot guarantee a delivery date for pre order item as it is subjected to freight factors and custom clearance. Every customer is important to us and we endeavor to provide you with the most accurate delivery information.


Newsletter Prize

Please note monthly newsletter prize must be collected from in-store. All prize winners will be notified by email and by adding your details to the form you agree to receive promotional contents from Trit House. The prize is non returnable and not redeemable for cash.